Privacy Policy

Updated on 9th October 2023.

At Studio Dynamics Private Limited(“we”, “our”, “us” or “Company”) believe in going above and beyond the statutory standards prescribed for the industry because we respect the protection of your data and consider it our duty to help you with informed consent while using our website (myorderbooks.com)(“Website”) and all visitors who access our Website or platform through any mobile application (“Orderbooks App”)(together,\xa0"Site, Applications and Platform(s)"). In this privacy policy(“Privacy Policy”), your data usage and other ancillary information is dealt with. By visiting and/or using our Site, Applications and Platform(s), you agree, and where required, you consent to the collection, use, transfer, disclosure, retention, and protection of your information as set out in this Privacy Policy. If and to the extent that we require your consent to process your personal data, we will explicitly ask for your consent aside from this Privacy Policy.

  1. COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site [or our mobile application,] or when you choose to participate in various activities related to the Site [and our mobile application], such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site [and our mobile application].

  • Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application as well as any other information you choose to provide.]

  • Financial Data

Financial information, such as data related to your payment method (e.g. Valid credit card/ Debit Card number, card brand, expiration date, Bank Account, UPI ID and/or Digital wallet details) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

  • Data From Social Networks

User information from social networking sites, such as [Facebook, Instagram, Google, Twitter, LinkedIn], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. [If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.]

  • Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

  • Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

  • Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

  • Orderbooks App (Mobile Application) Information

If you connect using our Orderbooks App:

  • Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
  • Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
  • Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
  • Anonymous collection of information

We also collect or request anonymous or non-personally identifiable data and information from you that cannot identify you as an individual unless combined with personally identifiable information, which shall be segregated in a commercially reasonable manner intended to prevent re-identification. For example, our web server collects and stores the following general and aggregate information about your visits to our Site: the originating name of the domain from which you access the Internet; the date and time you access our service; the pages you visit; the Internet address of the website from which you linked directly to us; the name and version of the web browser software you are using. This information is collected automatically for a variety of audience and performance-related purposes, such as tabulating the number of visitors to our Sites in terms of new users, origin of referrers, popularity of pages, amount of use, and types of errors, in addition to making the Sites more useful to you.

  • Other things you should know:
  • We reserve to right to remove, at our sole discretion, any information (such as usernames, profile pictures, names, etc.) that you provide when you register for or use the Site, mobile applications or any services therein, if we believe it is inappropriate or violates our Terms of Use.
  • We have feedback functionality on the Site or our mobile application Orderbooks App or that allows you to submit comments or suggestions. We may collect your name or username and email address in order to follow up with you or thank you for a suggestion.
  1. USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site [or our mobile application Orderbooks App] to:

  • Administer sweepstakes, promotions, and contests.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site [and our mobile application Orderbooks App] to you.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site [and our mobile application Orderbooks App].
  • Generate a personal profile about you to make future visits to the Site [and our mobile application] more personalized.
  • Increase the efficiency and operation of the Site [and our mobile application Orderbooks App].
  • Monitor and analyze usage and trends to improve your experience with the Site [and our mobile application Orderbooks App].
  • Notify you of updates to the Site [and our mobile application]s.
  • Offer new products, services, [mobile application Orderbooks App,] and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Site [and our mobile application Orderbooks App] .
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the Site [and our mobile application Orderbooks App].
  • Assist law enforcement autorities and respond to subpoena.
  1. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

  • Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

  • Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

  • Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site [or mobile application Orderbooks App]. These companies may use information about your visits to the Site [and our mobile application Orderbooks App] and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

  • Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

  • Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

  • Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

  • Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive personal data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

  1. LEGAL BASIS FOR DATA PROCESSING

The legal basis for the collection and processing of your data depends on the personal data in question and the specific context in which we collect them.

The legal basis for processing the personal data you provide to us in the course of using our Sites, Applications and Platform(s) and its services and functionalities is to fulfill our contractual obligations to you. Furthermore, we process personal data on the basis of our legitimate interest, e.g. for the purpose of direct marketing or for analyzing user behavior so as to make our Sites, Application and Platform(s) more user-friendly and optimize it.

The data that are collected automatically when you use our Website are processed on the basis of our legitimate interest to maintain our Website and understand how our Website is used in order to be able to improve our offer on our Website.

  1. USE OF COOKIES

We use “cookies,” which are small files stored on your computer's hard drive that are used to store and track personal information. Many browsers can notify you when you receive a cookie, giving you the option to accept it or not. By not accepting cookies, you may not be permitted to access certain information and some Site pages may not display properly.

  1. USERS RIGHTS

Absent exceptional circumstances, we offer you reasonable access to and control over your personal data at any time. Please inform yourself of your rights by reviewing the list below. You may use the “Contact Us” details at the end of this Policy to exercise your rights and choices.

Although we use commercially reasonable efforts to provide individuals with access to their personal information and to respond to their requests, there may be circumstances in which we need to ask you for more information to identify your account and may ask you to demonstrate your identity or we may be unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If we determine that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your personal information.

  • Request of access. You have the right to request a copy of the personal data that we hold about you, as well as to inquire about the origin, recipients, and purposes of that data. There are certain exceptions to this right, however, so that we may deny access to you as required by law or to protect the legal rights of others.
  • Request correction. You have the right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Our goal is to keep your personal information accurate, current and complete. Please contact us if you believe your information is not accurate or changes. You may edit your account information via the Site.
  • Right to Erasure and Deletion of Your Personal Information. You may have a legal right to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or when, among other things, your personal information has been unlawfully processed. You may request to delete your chat history stored on our servers, for any reason, by contacting our Support Department. You may delete your entire user account, by selecting the appropriate option in the Site settings.

We also may decide to delete your personal information if we believe it is incomplete, inaccurate or that our continued storage of your personal information is contrary to our legal obligations or business objectives. When we delete personal information, it will be removed from our active servers and databases and our Services, but it may remain in our archives when it is not practical or possible to delete it. We may also retain your personal information as needed to comply with our legal obligations, resolve disputes, or enforce any agreements, such as limited information about your device that may be retained for the purposes of fraud detection and enforcement of our Terms of Use.

  • Right to Object. In certain circumstances, as permitted under applicable law, you have the right to object to processing of your personal information and to ask us to erase or restrict our use of your personal information. If you would like us to stop using your personal information, please contact us and we will let you know if are able to agree to your request.
  • Right to Withdraw Consent. If you have provided your consent to the collection, processing and transfer of your personal information, you have the right to fully or partially withdraw your consent. We attempt to comply with all reasonable and legitimate requests. As discussed above, you may modify the permissions and settings on your device and the Site to limit access to certain information. To withdraw your consent with respect to emails and other communications from us, please notify us or follow the opt-out links available in the communications sent to you. Once we have received notice that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our Services. However, changing the permissions and settings on your device or within the Site may cause certain features of the Site to stop functioning.
  • Updating Your Personal Information. If any of the personal information you have provided to us changes, please let us know. For instance, if your email changes, you wish to cancel any request you have made of us, or if you become aware of inaccurate personal information about you, please contact us to update your information. You may edit your account information via the Site.

We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

If you make an any request related to the above mentioned rights, we reserve the right to charge a fee of ₹100 to meet our costs in providing and executing the request.

We try to respond to all legitimate requests regarding your personal information within one month. Occasionally, it could take us longer than a month if your request is particularly complex or you have made a number of requests. In such cases, we will notify you and keep you updated. The timeframes described here do not apply to our response times for addressing ordinary customer service and support requests unrelated to the exercise of personal information access rights.

  1. CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personally-identifiable information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Cookies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly,
  • Disclosure of Your Information for Third-Party Advertising. We do not share your personally-identifiable information with unaffiliated third parties for advertising purposes.
  • Google Analytics Opt-out Option. If you do not want your information collected with Google Analytics, you can install the Google Analytics opt-out browser add-on. To opt-out of Google Analytics, visit the Google Analytics opt-out page (located at https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser. For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).

Opt-out. You may “opt-out” and unsubscribe from our communications by clicking on the “unsubscribe link” found at the bottom of any emails you may receive from us or third party affiliates or by contacting us directly at the Email address listed at the end of this policy.

Do Not Track (“DNT”). DNT is a privacy preference that users can set in certain web browsers and devices. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

  1. DATA RETENTION PRACTICES

We will retain your personal data for as long as needed to fulfill the purposes for which it was collected and to provide the Services to you. As a result, data retention periods may depend upon the feature of the Site or our mobile application Orderbooks Apps, for which the data was provided. This is done to enforce terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems and assist with any investigations or actions permitted or to aid such actions under the Indian laws.

We also will retain and use your personal data as long as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, provide our services, and enforce our agreements. We only collect this data on an aggregated basis, and in a manner which does not reveal any personal data or information that identifies any individual user. This data helps us to better understand our users’ interests, analyze trends, and customize the user experience.

When we no longer have a purpose to retain your personal data, we will use commercially reasonable efforts to securely destroy your personal data in accordance with applicable law and our policies. In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

  1. VISITING OUR SITE FROM OUTSIDE THE INDIA

If you are visiting this Site from outside the India, please be aware that your information will be transferred to, stored, and processed in the India where our servers are located and our central database is operated. By using our services, you understand and consent to your information being transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

  1. DATA SECURITY

We maintain appropriate technical and organizational measures to prevent your personal information under our control from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed during collection, storage, and processing. All information you provide to us is stored on our secure, limited access servers behind firewalls. Your personal data and information is password-protected so that only you can log in to your account. Any additional safeguards used to protect personal information will depend on the sensitivity of the personal information, the amount, distribution and format of the information, and the method of storage.

By using the Site or our mobile application Orderbooks Apps or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site or our mobile application. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice within the Site. Access to your account and personal data and information is restricted within our organization to employees and trusted partners that need access to your personal information in order to correspond with you and provide the products and/or services that you requested from us.

While our security measures seek to protect your personal information in our possession, no security system is perfect and we cannot guarantee that your personal information will remain absolutely secure in all circumstances or that any privacy settings or security measures used in connection with the Services cannot be circumvented. Therefore, we cannot guarantee that unauthorized third parties will not be able to circumvent those measures or other safeguards in use, or access and/or use your personal information for improper purposes.

The majority of communications on our Services, including any submissions through available forms, are sent encrypted through the standard HTTPS protocol and may be delivered using regular e-mail. Information is not sent over the unencrypted HTTP protocol. E-mail, while convenient, does pose some risks (e.g., e-mail is not a secure form of communication, is unreliable, can be forwarded, etc.). Any transmission of information that you make through our Services is at your own risk.

The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Services, you are responsible for keeping the password confidential. Do not share your password with anyone else. Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.

If a security breach causes an unauthorized intrusion into our Services or systems that compromises your data, we will notify you and any applicable regulator when we are required to do so by applicable law.

  1. CHANGES TO OUR PRIVACY POLICY

Any changes to our Privacy Policy will be posted to the Website, our mobile application Orderbooks Apps and, where appropriate, through e-mail notification.

  1. CONTACT US

If you have questions or comments about this Policy, wish to access personal information we hold about you, believe the personal information we have about you is incorrect, or wish to lodge a complaint with us about how we have handled your personal information, please use the contact details below and we will do our best to assist you: support@myorderbooks.com